Terms & Conditions

Welcome to Injury Care Pharmacy (“we,” “our,” or “us”). By accessing our website, using our services, or communicating with us through phone, SMS, MMS, or email, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

These Terms govern your relationship with Injury Care Pharmacy, including your use of our digital communications and our obligation to comply with HIPAA (Health Insurance Portability and Accountability Act) and Florida state laws.

1. Our Services

Injury Care Pharmacy provides prescription dispensing, delivery coordination, medication counseling, and related pharmacy support.
All services are rendered by licensed pharmacists in compliance with federal and state law.

We may communicate with patients, providers, and insurers as part of normal pharmacy operations, including to:

• Process prescriptions and authorizations.
• Coordinate deliveries or pickups.
• Provide medication counseling or reminders.
• Notify patients of updates related to their prescriptions or treatment.

2. Patient Consent to Communications

By providing your contact information, you consent to receive communications from Injury Care Pharmacy through:

• Phone calls(live or automated)
• SMS and MMS messages(text or multimedia)
• Email

These communications may include:

• Prescription refill or delivery reminders
• Order and authorization updates
• Appointment or consultation notices
• General pharmacy notifications

You confirm that the contact information you provide belongs to you and is accurate.

3. Opt-In and Opt-Out Terms

Opt-In Consent

By replying YES, checking a consent box, or signing electronically, you agree to receive communications as outlined above.
You understand that:

• Message and data rates may apply.
• Message frequency may vary based on your prescriptions.
• Your consent is voluntaryand not required to receive pharmacy services.

Opt-Out Instructions

You may revoke consent at any time by:

• Replying STOPto text messages.
• Informing us verbally or in writing that you wish to stop receiving calls or emails.

Once you opt out, we will continue to communicate with you only as required by law or for necessary healthcare-related purposes, such as refill authorizations, safety recalls, or compliance notifications.

4. HIPAA Compliance

Injury Care Pharmacy complies fully with the Health Insurance Portability and Accountability Act (HIPAA) to protect your Protected Health Information (PHI).

We:

• Maintain administrative, technical, and physical safeguards for all PHI.
• Limit access to authorized personnel only.
• Use your PHI solely for treatment, payment, or healthcare operations.
• Never sell or share PHI for marketing purposes.

For detailed information on how we collect, store, and protect your information, please review our separate Privacy Policy.

5. Patient’s Right to Pharmacy Choice (Florida Law)

Under Florida Statute §440.13(3)(j), patients—especially those covered by workers’ compensation—retain the absolute right to choose their pharmacy.

• No employer, insurance carrier, or third-party administrator may dictate or interfere with this choice.
• Coverage or payment cannot be conditionedon the use of a specific pharmacy.
• By choosing Injury Care Pharmacy, you are exercising your lawful right to select your preferred pharmacy provider.

6. Patient Responsibilities

By using our services, you agree to:

• Provide accurate and complete personal and medical information.
• Follow the directions for your prescribed medications.
• Notify us promptly of any changes in your contact or insurance information.
• Use our website and communication channels for lawful, healthcare-related purposes only.

7. Website Use

Our website is provided for informational and service-related purposes only.

• Do not use this site for medical emergencies—call 911 or your healthcare provider.
• You may not attempt to access secure systems or interfere with our website’s operation.
• Any misuse, fraudulent activity, or unauthorized access is prohibited and may result in termination of access or legal action.

All website content, including logos, images, and materials, is the property of Injury Care Pharmacy and protected by copyright laws.

8. Limitation of Liability

While we strive to provide accurate, timely, and secure services, Injury Care Pharmacy does not warrant that all website functions or communications will be error-free or uninterrupted.
We are not responsible for damages arising from:

• Delays or delivery failures caused by carriers or third-party systems.
• Inaccurate information provided by users.
• Unauthorized access beyond our control.

9. Modifications to Terms

We may update or amend these Terms and Conditions at any time to reflect changes in regulations, technology, or our operations.
The updated version will be posted with a new “Effective Date.” Continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

If you have any questions regarding these Terms, your privacy rights, or your communication preferences, please contact us:

Injury Care Pharmacy
📍 6918 Stirling Rd, Hollywood, FL 33024
📞 1-800-576-0137
📠 1-888-351-9542
🌐 www.injurycarepharmacy.com