Privacy Policy

Injury Care Pharmacy (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us by SMS/MMS, phone, or email.

1. Information We Collect
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email address, and other details you provide.
Health Information: Prescription details, medical provider information, insurance information, and related data (protected under HIPAA where applicable).
Technical Information: IP address, browser type, device information, and usage data when you visit our website.
Communication Information: SMS/MMS messages, call logs, or emails when you opt in to receive updates or contact us directly.

2. How We Use Your Information
Your information may be used to:
Process and fill prescriptions.
Provide pharmacy services and patient support.
Send appointment reminders, prescription refill notices, and health updates via SMS/MMS (with your consent).
Respond to inquiries and provide customer service.
Improve our website, services, and communications.
Comply with legal, regulatory, and healthcare obligations.

3. SMS, MMS, and Phone Communications
By opting in, you agree to receive text messages, multimedia messages, and/or phone calls from Injury Care Pharmacy.
Standard message and data rates may apply.
You may receive refill reminders, prescription updates, delivery notifications, and pharmacy-related communications.
You may opt out at any time by replying STOP or by contacting the pharmacy directly.
All such communications comply with HIPAA, and we will not disclose protected health information (PHI) through unsecured channels.

4. How We Protect Your Information
We maintain administrative, technical, and physical safeguards to protect your personal and health information. This includes encryption, secure systems, and staff training to ensure HIPAA compliance and the confidentiality of all patient information.

5. Sharing of Information
We do not sell your personal information. We may share information only with:
Healthcare providers and insurance companies, as required to process prescriptions.
Service providers who assist in delivering our services (e.g., courier and SMS providers).
Regulatory or law enforcement agencies when required by law.
All third-party service providers are required to maintain HIPAA-compliant security standards.

6. Your Rights
You have the right to:
Access and request a copy of your health information.
Request corrections or updates to your information.
Withdraw consent for SMS/MMS or phone communications at any time.
File a complaint with us or with the U.S. Department of Health & Human Services (HHS) if you believe your rights have been violated.

7. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve user experience and track usage. You may disable cookies in your browser settings.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the revised “Effective Date.” Continued use of our services after any changes constitutes acceptance of the new policy.

10. Patient’s Right to Pharmacy Choice (Florida Law)
At Injury Care Pharmacy, we respect and uphold your legal right to choose your pharmacy in accordance with Florida Statutes §440.13(3)(j) and related laws.
Workers’ Compensation Patients
Right to Free Choice: In cases of work-related injuries or illnesses, Florida law explicitly grants employees the right to “free, full, and absolute choice” in selecting their pharmacy or pharmacist.
Prohibition of Interference: Employers, insurance carriers, and their representatives are strictly prohibited from directing, conditioning, or restricting your pharmacy choice. Coverage or payment cannot be denied based on which pharmacy you choose.
Patient Rights in General Healthcare
Right to Privacy: Patients have the right to confidentiality regarding their health information. Pharmacies must maintain the privacy of all protected health information (PHI) in accordance with HIPAA.
Patient Counseling: Pharmacists are required to provide counseling on the proper use, dosage, and potential side effects of prescribed medications.
Access to Information: Under the Florida Patient Bill of Rights, patients have the right to receive prompt and reasonable responses to questions and requests about their care and prescriptions.
Pharmacy Responsibilities
Under Florida Statutes, Title XXXI, Chapter 440 – Workers’ Compensation, pharmacies and pharmacists are obligated to:
Exercise professional judgment when interpreting prescriptions and counseling patients.
Ensure accuracy in dispensing, including verifying medication strength, dosage, and directions.
Maintain confidentiality and secure handling of all patient information, including when using automated or electronic pharmacy systems.
Ensure live, real-time pharmacist availability for counseling, even when automated systems are used.

11. Contact Us
If you have questions about this Privacy Policy, your rights, or our privacy practices, please contact us:
Injury Care Pharmacy
📍 6918 Stirling Rd, Hollywood, FL 33024
📞 1-800-576-0137
📠 1-888-351-9542
🌐 www.injurycarepharmacy.com